Location: Cambridge, ID

Cambridge Telephone Company, Inc., CTC Telecom, Inc. is looking to fill the role of Client Service Specialist. CTC is an Idaho-based Telecommunications Carrier and ISP. This will be a full-time non-exempt position, and as such you will be eligible for fringe benefits in accordance with the company’s benefit plans.

As a Client Service Specialist your initial job duties and responsibilities will include but are not limited to:

• Maintain a constant line of communication with current and prospective customers
• Act as primary Customer Care contact for customers
• Create Service Orders and complete billing processes
• Answer phone calls and respond to emails for customers in a timely manner
• Respond to first-tier help desk and end-user service requests
• Facilitate communication between our customers and our team members both in person and over the phone
• Build strong working relationships with our customers
• Be familiar with and follow company safety policies and procedures
• Other job duties as assigned

EDUCATION and/or EXPERIENCE

• High School Diploma or General Education Degree (GED)
• Must be comfortable with technology
• Self-motivated, results-oriented professional with the ability to work with minimum direction
• Ability to communicate effectively with team members and customers
• Must have excellent writing skills and be a good communicator
• Ability to problem solve and work independently in a fast-paced team environment

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid driver’s license and a good driving record

OTHER QUALIFICATIONS

• This position will require the passing of a background check and a drug screening test

To apply for this job email your details to careers@ctctele.com