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COVID-19 Update to follow Idaho Stage One Re-opening

COVID-19 Update to follow Idaho Stage One Re-opening

 

We Are Here For You

Effective May 1, 2020, Gov. Little has put Idaho into Stage 1 recovery with specific protocols for reopening or returning to business.  In keeping with the requirements and following guidelines to give our customers the best service possible and keep our employees working safe, CTC will operate as follows:

Business Office Update

The doors of our offices will still be locked to foot traffic, but we will be at work and on-call, as always. We need to protect you, and our employees, so we are available to provide services in this critical time. We are taking calls, answering emails, and conducting business as close to usual as possible.

Field Technicians Update

We continue to take care of install and repair calls. We are prioritizing the requests based on need, so please be patient. Our team will be contacting you prior to dispatching technicians for the day in regard to your household health.  Please understand that while we want to make sure your telecommunications needs are met, we must also protect our employees. 

Techs will now be able to enter customer homes using the proper precautions. Technicians will adhere to the following personal protection procedures: 

  • FACE MASKS will be properly worn anytime a tech enters a customer’s residence (including garage area) or business.
  • GLOVES will be put on prior to the tech exiting the vehicle at a customer’s premises. New gloves will be put on any time techs leave and re-enter a home or business.
  • HAND SANITIZER & DISINFECTANT SPRAY will be used before and after any job and as needed to keep hands, equipment, and tools clean and germ-free.

If a Technician arrives at a location that they feel is unsafe, they will not enter the residence or business. As a general rule, any work at the customer premise should be to get the customer an Internet/Phone Connection established to the router device. Any further WiFi or internet issues will be handled by Internet Tech support if possible. 

We appreciate your understanding during this time.

Our Network is Performing Well

Our network is handling the increased Internet traffic exceptionally well. If your service is not meeting your needs, please reach out, and we will do all we can to improve your Internet connections and other services.

Thank you in advance for your understanding as we monitor the situation and make adjustments during these challenging times. Our employees are committed to serving our community with excellence, and we’re encouraged by the positive feedback we have been getting from you, our customers. We’re in it together.

Free WiFi Hotspots

CTC is working closely with the Superintendent of Cambridge and Council schools to help meet the needs of students during this unique time. To support the students of our local communities, CTC is providing five WiFi hotspots. These free hotspots allow for students to be able to get their work done even if they don't have the necessary bandwidth or internet access at their home. 

The five hotspots are located at:

  • - Cambridge CTC Office (130 North Superior St, Cambridge, ID 83610)
  • - Cambridge Library (120 Superior St, Cambridge, ID 83610)
  • - Council CTC Office (108 Moser Ave, Council, ID 83612)
  • - Council Library (104 California Ave, Council, ID 83612)
  • - Lowman (7265 ID-21, Lowman, ID 83637)

The five locations have a WiFi SSID of Free Student WiFi and do not require passwords. For your safety, we recommend that you observe social distancing guidelines and use these hotspots from inside your vehicle. 

We have also increased the bandwidth at each of the libraries to handle student's needs of uploading and downloading assignments. 

 

| Categories: Announcements | Tags: COVID-19
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1000 S Industry Way
Meridian, ID 83642

Mailing Address:
PO Box 69
Cambridge, ID 83610

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Testimonials

  • CTC is a dependable, affordable, and reliable internet provider that has been invaluable to my family! Being a business owner, dependable internet is a must. Plus, it's great for streaming, which keeps these little monsters entertained! Thanks, CTC!

    Tiffany GilesMeridian
  • Working from home, it is essential for me to have reliable, high-speed internet. CTC has been there for me for over a decade with dependable, high quality service. Their customer support over the years has been outstanding, which is why I'm a long-time customer.

    Kim LyonsBoise
  • CTC - When you call them, they come! Everyone with CTC is awesome, truly cares, and has a sense of urgency.

    Renee KohlerMeridian
  • CTC has been impeccably professional with anything we have needed in regards to our internet services. We are extremely impressed with the on-going respect, kindness, & help that CTC and their employees have always shown us. Kudos for a job well done!

    Cody & Jennifer FoggMeridian
  • CTC Telecom provides the fastest internet we've ever had!

    Brandon CrawfordMeridian
  • Centurylink could only offer me up to 20 down and 0.8 up. CTC was able to give me 50 down and 10 up. They came and installed an upgraded line to my house for free, when Centurylink came to my door and asked if I wanted an upgrade for $250. The internet is great and I always get the speed advertised, it never drops or cuts out. The best thing is no datacaps like with Cableone, which I would go over every month. This is probably the best internet you can get if they are in your area. Fast and reliable speed with no data caps.

    Mysterious EdBoise
  • The people are so friendly, helpful, and bend over backwards to keep you happy. We've never had a problem with the service.

    Virginia HolderMeridian

Contact Info

130 N Superior St, Cambridge, ID 83610

PO Box 69 Cambridge, ID 83610

(208) 229-1000 (Boise)
(208) 257-3314 (Cambridge)
(208) 229-6500 (Tech Support)

customerservice@ctctele.com