X

Acceptable Use Policy

 

CTC Telecom, Inc. (“CTC”) and its affiliates (collectively “CTC,” “us” or “we”) have adopted this Acceptable Use Policy (“AUP” or “Policy”) to facilitate the responsible use of CTC’s networks, systems, services and websites (“Networks/Services”) by our customers and any other users of our Networks/Services (“Customer,” “User,” “you,” or “your”) so that we my provide you with secure and reliable Networks/Services.  By using the Networks/Services, you agree to be bound by the terms and conditions of this Policy.  CTC may amend or modify this Policy at any time in its sole discretion, and such modification will be effective upon posting at https://ctcweb.net/Acceptable-Use-Policy. Any use of the Networks/Services following such modification shall be deemed your acceptance of the Policy as modified.
 
Indemnification
You will indemnify us for any and all claims, expenses, liabilities, losses, damages and costs, including without limitation legal fees, fines or civil penalties, incurred by us and arising from your use of the Networks/Services or any breach or suspected breach by you of this Policy or your violation of any law or the rights of any third party.
 
Suspension and Termination of Services
If we believe that you are in breach of this Policy, we may suspend or terminate your use of the Networks/Services, at any time without giving you prior notice.
 
We will also cooperate fully with any law enforcement authorities or court orders requesting or directing us to disclose the identity of, or locate, any person breaching any of the terms and conditions of this Policy.
 
Prohibited Uses of our Networks/Services:
  1. Attempting or accomplishing any unlawful purpose. This includes, but is not limited to, posting, storing, transmitting or disseminating information, data or material which is libelous, obscene, unlawful, threatening or defamatory, or which infringes the intellectual property rights of any person or entity, or which in any way constitutes or encourages conduct that would constitute a criminal offense, or otherwise violate any local, state, federal, or non-U.S. law, order, or regulation;
  2. Sending Unsolicited Bulk Email ("UBE", "spam"). The sending of any form of Unsolicited Bulk Email through CTC's servers is prohibited. Likewise, the sending of UBE from another service provider advertising a web site, email address or utilizing any resource hosted on CTC's servers, is prohibited. CTC accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this Policy or that of the other provider.
  3. Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by CTC customers must be Closed-loop ("Confirmed Opt-in"). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to or from any CTC-hosted domain, or referencing any CTC account, is prohibited.
  4. Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail-bombing, denial of service attacks.
  5. Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at http://www.spamhaus.org/rokso.
  6. Unauthorized attempts by a user to gain access to any account or computer resource not belonging to that user (e.g., "cracking").
  7. Obtaining or attempting to obtain service by any means or device with intent to avoid payment.
  8. Unauthorized access, alteration, destruction, or any attempt thereof, of any information of any CTC customers or end-users by any means or device.
  9. Knowingly engaging in any activities designed to harass, or that will cause a denial-of-service (e.g., synchronized number sequence attacks) to any other user whether on the CTC network or on another provider's network.
  10. Using CTC's Networks/Services to interfere with the use of CTC’s Networks/Services by other customers or authorized users.
Confidentiality
Other than personal information which is covered by our Privacy Policy, any material or information which you provide to us or transmit or post to our Website shall be considered non-confidential and non-proprietary.   While we will use reasonable efforts to ensure the security of our Networks/Services, you acknowledge and agree that the Internet is not a secure form of communication and no on-line system is impenetrable. We therefore cannot guarantee the security of your personal and confidential information on-line.
 
Third Party Websites
Our Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.
 
Customer Responsibility for Users Activities
Each CTC customer is responsible for the activities of any users of their Internet connection and, by accepting service from CTC, customer is agreeing to ensure that any such end-users abide by this Policy. If violations of the CTC AUP occur, CTC reserves the right, with or without notice, to terminate services with or take action to stop the offending customer from violating CTC's AUP as CTC deems appropriate.  CTC recommends that Customer take appropriate security precautions for any systems connected to the Networks/Services. Customer is responsible for securing any wireless ("WiFi") networks connected to the Networks/Services to prevent unauthorized use.
 
Commercial Use of Residential Internet Connection
Residential Internet services provided by CTC are designed for single-household personal and family non-commercial Internet activities, such as web browsing, e-mail, news, chat, etc.  CTC understands and agrees that customers may be telecommuting or otherwise working from home which are allowed uses.  Customers who are connecting from home to their employer’s network may utilize virtual private networking (VPN) connections which may be very sensitive to packet loss and jitter.  While CTC makes every effort to minimize packet loss and jitter on the network, CTC makes no representation as to the suitability of its residential service for such use.  Customer agrees that only Customer, persons living in the same household, and guests will use the Service. The term "single household" means Customer's home and includes an apartment, condominium, flat or other residential unit that may be used as a residence in any multiple dwelling unit.  Customer is responsible for any misuse of the Service that occurs through Customer's account, whether by a member of Customer's household or an authorized or unauthorized third-party.
 
Customers subscribing to CTC’s residential Internet service agree that the service shall not be used for hosting of Internet connected servers including but not limited to web servers, email servers, news feeds servers, proxy servers, file servers, ftp servers, game servers or to run any other server application or to provide network or hosting services.  Customers will not use, or allow others to use, the residential service to operate any type of business or commercial enterprise unless subscribing to a business grade Internet service plan.
 
The customer agrees they will not use, nor allow others to use services provided by the ISP to operate any type of commercial enterprise and furthermore will not redistribute services provided by the ISP to any other entity (individual or otherwise) whether for free or for profit.
If CTC’s customer wishes to use ISP services for commercial purposes, CTC can provide a business service plan. If customer is unsure of their status, or would like to change their status, they may contact CTC at customerservice@ctctele.com.
 
Responsibilities of Resellers and Downstream Service Providers:
Some users may be customers of Internet Service Providers (ISPs) that receive Internet connectivity through CTC. Such ISPs (also known as resellers or downstream service providers) are responsible for informing their customers of this AUP and for enforcing its restrictions with regard to its customers’ actions. Complaints about customers of any such reseller or downstream service provider shall be forwarded to such reseller or downstream service provider for resolution. If at any time CTC determines that such reseller or downstream service provider is not taking appropriate action in accordance with this AUP, CTC shall work with such reseller or downstream service provider to review their policies and enforcement procedures. If the reseller or downstream service provider continues to fail to take appropriate action, CTC will take any action, as it deems appropriate, up to and including termination of the Services.
 
Incident Reporting
Any complaints regarding violation of this AUP by a CTC Customer (or its user) should be directed to abuse@ctctele.com. Where possible, include details that would assist CTC in investigating and resolving such complaint (e.g., expanded headers, IP address(s), a copy of the offending transmission and any log files).
 
Contact Information
Please feel free to contact us at CTC Telecom, Inc., PO Box 69 Cambridge, ID 83610  Phone: 208-257-3314 or email at abuse@ctctele.com.
 
Any notification that CTC sends to its Customers pursuant to this AUP will be sent via e-mail to the e-mail address on file with CTC or may be in writing to Customer's address of record. It is Customer's responsibility to promptly notify CTC of any change of contact information.