Quick Guide to Voicemail

Setup & Listen to Your Voicemails

Using the Voicemail System

The voicemail system is menu driven. Listen to the voice prompts and then press the keys on your phone to select which option you would like.

Accessing Voicemail

The first time you access you voicemail box you will be asked to set up your mailbox, and record your name and a greeting to be played for callers.

How to Access Voicemail


  • Press the Messages button or dial *318
  • Enter your 6-digit voicemail password.
  • If you have new messages, the messages will be identified.
  • After hearing any new messages, you will be presented with the Voicemail Main Menu.


  • Dial the voicemail access number: 208-559-9997
  • When prompted, enter your ten-digit direct telephone number and press #.
  • When prompted, enter your 6-digit voicemail PIN and press #.
  • If you have new messages, the messages will be identified.

Voicemail Main Menu
Action Key
Play Inbox Messages 1
Send Messages 2
Work with Greetings 3
Mail Box Settings 4
Access Deleted Messages 6
Log on as a different user 7
Help 0
Exit Voicemail System *
Recording Your Personal Greeting
  • Access your voicemail box.
  • From the Main Menu, press 3.
  • To set up a personal greeting press 1.
  • To set up a system generated greeting or to change the recording of your name press 3.
  • To change the greeting that callers hear when you’re busy press 5.
  • If you don’t record a personal greeting, a generic greeting will be played.
Message Playback Options

While listening to your voicemail messages the following options are available:

Action Before Message During Message After Message
Skip Message 9 N/A N/A
Reply to Message 4 4 4
Delete 3 3 3
Mark as New 2 2 2
Send a Copy 5 5 5
Repeat Message 1 1 1
Pause/Resume 8 8 8
Back to Menu * * *
Next Message # # #
Changing Your Voicemail Password
  • Access your voicemail box.
  • From the Main Menu, press 4 to change your settings.
  • Press 3 for security options.
  • Press 1 to change the PIN. (Voicemail PIN must be 6 digits long)

Forwarding A Message

While listening to messages, you can send a copy of the message to another recipient.

  • To Forward the current message, press 5
  • Enter an extension number or Distribution Group Number. Repeat this step until you’ve entered all the desired destinations.
  • Press # when finished entering destinations.
  • You will be prompted to record an introduction.
  • After the tone, record your introductory message and press # when finished.
  • Press # to send.
  • Press 1 for delivery options:
Action Before Message
Review the Message 1
Mark Message as Urgent 2
Mark Message as Private 3
Re-record Your Message 4
Request a Delivery Report 5
Request a Read Report 6
Add or Remove Recipients 7
Schedule the Message to be Delivered in the Future 9
Send the Message as is #
Exit or Cancel *

Recent News

  • Streaming Video 101
  • The Top Apps Idaho Parents Should Know Their Kids Are Using
  • What is fiber internet?
  • Who has the Best Internet in Boise, ID?
Page 1 of 16 FirstPrevious [1]2345 Last


  • CTC is a dependable, affordable, and reliable internet provider that has been invaluable to my family! Being a business owner, dependable internet is a must. Plus, it's great for streaming, which keeps these little monsters entertained! Thanks, CTC!

    Tiffany GilesMeridian
  • Working from home, it is essential for me to have reliable, high-speed internet. CTC has been there for me for over a decade with dependable, high quality service. Their customer support over the years has been outstanding, which is why I'm a long-time customer.

    Kim LyonsBoise
  • CTC - When you call them, they come! Everyone with CTC is awesome, truly cares, and has a sense of urgency.

    Renee KohlerMeridian
  • CTC has been impeccably professional with anything we have needed in regards to our internet services. We are extremely impressed with the on-going respect, kindness, & help that CTC and their employees have always shown us. Kudos for a job well done!

    Cody & Jennifer FoggMeridian
  • CTC Telecom provides the fastest internet we've ever had!

    Brandon CrawfordMeridian
  • Centurylink could only offer me up to 20 down and 0.8 up. CTC was able to give me 50 down and 10 up. They came and installed an upgraded line to my house for free, when Centurylink came to my door and asked if I wanted an upgrade for $250. The internet is great and I always get the speed advertised, it never drops or cuts out. The best thing is no datacaps like with Cableone, which I would go over every month. This is probably the best internet you can get if they are in your area. Fast and reliable speed with no data caps.

    Mysterious EdBoise
  • The people are so friendly, helpful, and bend over backwards to keep you happy. We've never had a problem with the service.

    Virginia HolderMeridian

Contact Info

130 N Superior St, Cambridge, ID 83610

PO Box 69 Cambridge, ID 83610

(208) 229-1000 (Boise)
(208) 257-3314 (Cambridge)
(208) 229-6500 (Tech Support)