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What is CTC Webmail?

 
With a CTC webmail account, you will be able to send and receive email from any computer or device (including smartphones and tablets). You now have the freedom to enjoy access to your webmail when at home or traveling. Also, your messages and contacts will be stored safely on our network, and you will have plenty of storage available. Our easy-to-use webmail service comes with all kinds of features necessary to keep you communicating efficiently (such as personal calendaring and file sharing).

 

What must I do to set up my webmail service?

Your webmail is already setup. From a personal computer, you simply need to log into your mail with your full email address in the Username field and your Password.

 

I would also like to set up my email software to access myemail@ctcweb.net email. Can I do this?

Follow the below links to step-by-step instructions designed to help you set up your software email server settings.

Mac Mail Outlook 2007 | Outlook 2010 / 2013 | Outlook 2019 / 365 | Windows 8 | Windows 10

 

If you are using a mobile device (smartphone or tablet), you will need to follow the instructions specific to its operating system: Android | Apple

 

Server Info

Incoming Servers

POP Server Settings:

  • Server: mail.ctcweb.net
  • Port: 995
  • SSL: Enabled
  • Username: user@ctcweb.net

 

 

IMAP Server Settings:

  • Server: mail.ctcweb.net
  • Port: 993
  • SSL: Enabled
  • Username: user@ctcweb.net

Outgoing Server

SMTP Server Settings:

  • Server: smtp.ctcweb.net
  • Port: 465
  • SSL: Enabled
  • Username: user@ctcweb.net
    User/Pass Authentication Required
 

Contacts and Calendars Client Settings

CalDAV Server Settings:

  • Server: mail.ctcweb.net
  • Username: user@ctcweb.net

 

CarDAV Server Settings:

  • Server: mail.ctcweb.net
  • Username: user@ctcweb.net

 

What if I have some questions about webmail use?


Look over the commonly asked questions below and familiarize yourself with some basic webmail functions and FAQs or feel free to give us a call.
 

Tell me about Zimbra!  How do I orient myself to the webmail changes?

Please note that Zimbra displays a navigation bar across the top, which allows you to select the module you wish to work within (Mail, Contacts, Calendar, etc). For your convenience, it opens in email mode, with the

Mail tab selected. From here you can compose an email by clicking on the words New Message. If you click on the down arrow next to New Message, it will drop-down a list of options. From here you can choose to jump to other tasks such as Contact (to create a new Contact in the window that appears).

What is the largest size file I can send via webmail?

25MB; which is the limit for the overall size of the email messages. There is no limit on attachment file sizes on email messages as long as the attached file does not exceed 25MB.
 

How are my messages grouped up?

'Conversation View' is the default setting. If you would prefer to display each message individually, simply click the View button (on the top right) and click by message.

 

How do I create a signature block?

  1. Click Preferences (located in the top navigation bar)
  2. Select Signatures from the column on the left
  3. Click New Signature
  4. You can change the font or add symbols with the navigation bar
 

What is the briefcase for?

The briefcase is used for storing documents and pictures      

 

How do I add a contact?

  1. From the main screen, click on Contacts
  2. Look directly below, click New Contact
  3. Complete the appropriate fields
  4. Once you are done, click Save in the upper left
 

What is the Preferences function for on the navigation bar?

Preferences is where a lot of the administration functions are located. For example, you would use the Preferences function if you would like to import or export your contacts or calendar, set up filters, or create an 'away' message.

 

What is a Zimlet?

Zimlets are add-on applications that enhance the functionality of your webmail program. Your package may or may not include this functionality.

 

What are tags?

Tags are a personal classification system for webmail messages, contacts, tasks and appointments. You can tag as many messages as you want and you can apply multiple tags to the same message and contacts.

 

How do I send an attachment?

Compose a message. Then click on the word Attach (under Subject) or click the small triangle symbol next to the word Attach to locate the attachment.

 

Where did my draft go?

If you composed a message but did not save it as a draft, it will auto-save and link to your navigation bar. Simply click the title (in the below example it's listed as "test") or click the x symbol to delete it.


 

Where is my spam (junk mail) stored and how do I access it?


Please refer below to to our SPAM FAQ to get all of your junk mail questions answered.
 

How will I know what spam (junk mail) is collecting for my account?

You will receive a Daily Digest email once a day with a link to access your spam. (See an example of the email at the bottom of this page)

 

How do I gain access to the settings of my spam?

There are two ways to access spam:

  1. Go to Greymail.redcondor.net/console 

  2. From the Daily Digest email, click My Account

 

How long does my spam remain at this site?

Everything older than 35 days is automatically deleted.

 

How can I change how often I get the Daily Digest email?

Once you are logged into the spam mail system, simply click the Settings tab (see diagram below). You have three choices: Never, Daily or Weekly. Simply choose the preferred option.

 

What if mail is quarantined, at this site, but is not spam?

You may release the mail in two ways:

  1. Highlight the message and simply click the View button. Once you have clicked View, you will see options displayed at the bottom.

  2. Click the Messages tab, highlight the message you want, then click Release and it will be forwarded to your inbox.

 

How can I block certain emails from coming to my inbox?

From the Daily Digest email, click My Account, then click on the Policies tab, scroll down to where it says Enemies, type the email address in the field and then click the plus (+) sign. To remove the email address, click on the email address and then hit the red x.

 

How can I make sure I always receive emails from a specific sender?

From the Daily Digest email, click on My Account, click on the Policies tab, scroll down to where it says Friends, type the email address in the field and then click the plus (+) sign. To remove the email address, click on the address and then hit the red x.

 

How often can I check this account?

You can log in as often or whenever you want. Simply click on the link within the Daily Digest email and it will bring you to your spam.