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Service Problems?

Meet Chuck, Althea, and Kimi (the smiling canine) Orvis! Even the dog is happy at the Orvis household in Meridian these days, and so are we, as Chuck and Althea are model customers.  They simply allowed us to help with their internet issue.  Chuck and Althea are among a special group of residential customers in Meridian that CTC Telecom recently inherited as part of a new service area.  When they felt like their internet was not operating to its full potential, they called us and allowed us to do some trouble-shooting to get them back up and zooming again. Chuck was so kind as to call us back a couple of times to simply rave about the technicians who helped them over the phone, as well as the guys who came out to the house.  Chuck says, “With our previous service provider, the response time was very slow.  With CTC, the response time was much faster.  They were very, very polite and every time I told them I had this or that problem, they wanted to take a look, and they fixed it!  They even went above and beyond and fixed my wife’s Kindle!”  Our technicians truly do care about the customer and want their service to perform its best. We were grateful for the privilege of helping them out and love having the Orvis family as some of our newest customers! If you ever experience service issues, please call us and give us the chance to help!

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