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CTC Lifeline Information

What Is Lifeline?

Lifeline is a federal program that lowers the monthly cost of phone and internet.

Minimum Service Standards

Lifeline minimum service standard for fixed broadband speed is 18 MBPS downstream and 2 MBPS upstream. If 18M/2M service isn’t available at your location, you may receive Lifeline support for the highest performing generally available residential fixed broadband service offering of at least 4 MBPS downstream and 1 MBPS upstream. Fixed broadband data usage is now up to 1000 GB per month.

The minimum service standards for mobile broadband data usage increased to 2 GB per month using 3G technology and mobile voice service increased to 1000 minutes per month

What type of discount is available?

Eligible customers can get at least $9.25 toward their bill. You can only use Lifeline for either phone or internet, but not both. Over the next 2 years, the discount for voice service will phase out. Broadband will become the service that will be discounted. 

Following is a schedule for the phase out of voice service:

 DATE  MOBILE VOICE-ONLY  FIXED VOICE-ONLY
 12/1/2019  $7.25  $7.25
 12/1/2020  $5.25  $5.25
 12/1/2021  $0  $0

How do I apply for the Lifeline Program?

You will be able to sign up for Lifeline using the National Verifier by doing one of the following:
 

Go to www.CheckLifeline.org

Consumers can log in to check their eligibility from any computer or mobile device, then contact a service provider to enroll in Lifeline.
 

Service Provider Portal

Consumers can visit a service provider, who will use NLAD (National Lifeline Accountability Database) to enter the subscriber's information, receive an eligibility decision, and enroll the subscriber.
 

Apply by Mail 

Customers can mail a paper application and copies of proof of eligibility to the Lifeline Support Center, which will return an eligibility decision by mail. Then, the customer will contact a service provider to enroll. You can find a paper application and print it by going to www.CheckLifeline.com.
 

If you’d like more information on signing up for Lifeline please feel free to contact our office at (208)257-3314 and one of our Customer Service Representatives will be happy to assist you.
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CONTACT US

12301 W Explorer Dr.
Ste 230
Boise, ID 83713

PO Box 69
Cambridge, ID 83610

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Testimonials

  • CTC is a dependable, affordable, and reliable internet provider that has been invaluable to my family! Being a business owner, dependable internet is a must. Plus, it's great for streaming, which keeps these little monsters entertained! Thanks, CTC!

    Tiffany GilesMeridian
  • Working from home, it is essential for me to have reliable, high-speed internet. CTC has been there for me for over a decade with dependable, high quality service. Their customer support over the years has been outstanding, which is why I'm a long-time customer.

    Kim LyonsBoise
  • CTC - When you call them, they come! Everyone with CTC is awesome, truly cares, and has a sense of urgency.

    Renee KohlerMeridian
  • CTC has been impeccably professional with anything we have needed in regards to our internet services. We are extremely impressed with the on-going respect, kindness, & help that CTC and their employees have always shown us. Kudos for a job well done!

    Cody & Jennifer FoggMeridian
  • CTC Telecom provides the fastest internet we've ever had!

    Brandon CrawfordMeridian
  • Centurylink could only offer me up to 20 down and 0.8 up. CTC was able to give me 50 down and 10 up. They came and installed an upgraded line to my house for free, when Centurylink came to my door and asked if I wanted an upgrade for $250. The internet is great and I always get the speed advertised, it never drops or cuts out. The best thing is no datacaps like with Cableone, which I would go over every month. This is probably the best internet you can get if they are in your area. Fast and reliable speed with no data caps.

    Mysterious EdBoise
  • The people are so friendly, helpful, and bend over backwards to keep you happy. We've never had a problem with the service.

    Virginia HolderMeridian

Contact Info

130 N Superior St, Cambridge, ID 83610

PO Box 69 Cambridge, ID 83610

(208) 229-1000 (Boise)
(208) 257-3314 (Cambridge)
(208) 257-3310 (Fax)

customerservice@ctctele.com