Archive | News & Events RSS feed for this section

January Customer of the Month!

COTM.ByronLu

   Byron Lu and his family in Meridian, have been fiber optic customers for nine years, and have very been pleased with the consistently solid internet performance.  In all this time, he states that he has only needed tech support “once or twice” and that he always receives friendly, attentive service each time he has called.
Byron is a very admirable representation of a “NEW YEAR” customer of the month, in our opinion, as he has essentially “reset” his life!  He has been working in I.T. for years, and has recently changed course by going to school to become a doctor.
Thank you for being such a wonderful, loyal customer, Byron!  We’re grateful for you.

December Customers of the Month

eppich3

Behold: Mountains West Dental, our Customers of the Month for December!

 

 

 

 

 

 

 

 

 

 

 

 

 

We’re very grateful for these generous comments from Dr. Monte Eppich of Mountains West Dental (http://www.mountainswestdental.com/) about CTC:

“Cambridge Telephone is one of my favorite businesses in the Council/Cambridge area. I didn’t realize how great it is to have a small town, locally-owned phone company until I came to this area. When we have a problem, we talk to someone live, usually someone we know, and within minutes they seem to be headed our way to fix it. No red tape at all. In addition, their prices are great and between the internet, cell phone options, and Roku television channels, and we use a variety of service options. I’ve never had a telephone company come even close to being as accommodating as Cambridge Telephone.”

Thank you CTC!

Monte R Eppich
Mountains West Dental

November Customer of the Month

We give you…Virginia! Even if you’re not related to this darling lady in Meridian, after visiting with her for a few minutes, you’d feel like you were family. She is a generous spirit, happy to share her vast life experiences and learn about yours. From wild iguana encounters to serving in church, to raising a large, beautiful family, she is certainly rich in blessings and relationships. About her Internet service with CTC, Virginia wanted to express how happy she and her family are with the service. She says, “The people are so friendly, helpful, and bend over backwards to keep you happy. We’ve never had a problem with the service.”COTM.Virginia

October Customer of the Month!

COTM.Jacobs

YES, they really ARE as fun and friendly as they look.  Although Dave & Donna Jacobs of Meridian have been customers of CTC Telecom for just the last seven months, they’ve enjoyed fiber optic internet in their home for years.  About CTC, they told us, “What we enjoy the most is their great, accessible customer care and the wonderful Internet service!”

We’d also like to give a shout out for their business.  Dave & Donna represent waterless cookware that is 100% made in America for over 110 years!  They would be happy to put on a fun, casual dinner party for you and your friends right in the comfort of your home.  Dave can be contacted via email at dave.jacobs@cookforlife.com.

HAVE YOU SEEN THESE PEOPLE?

Boise.Kids

HAVE YOU SEEN THESE PEOPLE?

If you do, shout out a hello or honk your horn! Meet David and Brandon, some of the more prominent, and definitely most popular faces of CTC in the Boise area! Known for their excellent problem-solving skills, technical knowledge & experience, and respectful customer service, these guys have inspired many customers to call our office JUST to sing their praises and report a job well done. If you request service installation or ever have a technical issue that cannot be resolved by our help desk over the phone, you might just meet one or both of these guys. We’re so fortunate to have them as a vital part of our team.

September Customer of the Month!

the Atwood Family!

the Atwood Family!

Introducing the beautiful Atwood Family of Meridian! This is Paul & Karen Atwood with their three children Jason, Tanner, and Cami. The Atwoods have enjoyed internet service via fiber optic cable to their home for 11 years. Of all that time, Paul says that there has been a total of possibly 4 or 5 days where they’ve had any internet service issues. Karen says, “CTC Telecom’s customer service has been great! We like that they’re a locally owned company.”
We are honored to have people like the Atwood family as our customers and hope to have the privilege of serving them for years to come!

August Customer of the Month!

This month, we feature two model customers (literally)! This is Daenerys (nickname Dani – the short fury one on the left), and beautiful Leslie Mauldin of Meridian, Idaho. Leslie is a model, actress, musician, and singer! Though she’s been a customer of ours just since April of this year, she’s enjoyed fiber to her home internet service for several years. She recently decided to upgrade her Internet speed from 10/1Mbps to 50/3Mbps. She says, “We stream a ton of movies and my son does a lot of gaming. Going from 10 to 50 Mbps seems like we’re getting TEN TIMES the speed! The cost was minimal, and the customer service rep was very, very nice.”

Thank you, Leslie, for being one of our newest customers.
We’re so grateful for you! Read More…

July Customer of the Month!

July Customer of the MonthWe are pleased to introduce the beautiful Morgan Family of Boise as our customers of the month for July! Tim, Julie, Claire, Olivia, Natalie, and Dixie Dog have been loyal customers of CTC Telecom for NINE years. When we asked Tim what they’ve enjoyed about CTC the most, he says, “We have been very pleased with CTC as our telephone and internet service provider. I appreciate how responsive your technicians and customer service representatives are and it is refreshing to speak to someone local and not around the globe. I have had communication service from more than a dozen different countries across the country and CTC is hands-down the best of any!
Great service and great price.”

Thank you, Morgan family! We’re so grateful to serve you
and have you as a customer.

ORVIS.FAM

SERVICE PROBLEMS?

Be like Chuck!  Call us up!

Meet Chuck, Althea, and Kimi (the smiling canine) Orvis!
Even the dog is happy at the Orvis household in Meridian these days, and so are we, as Chuck and Althea are model customers.  They simply allowed us to help with their internet issue.  Chuck and Althea are among a special group of residential customers in Meridian that CTC Telecom recently inherited as part of a new service area.  When they felt like their internet was not operating to its full potential, they called us and allowed us to do some trouble-shooting to get them back up and zooming again.
Chuck was so kind as to call us back a couple of times to simply rave about the technicians who helped them over the phone, as well as the guys who came out to the house.  Chuck says, “With our previous service provider, the response time was very slow.  With CTC, the response time was much faster.  They were very, very polite and every time I told them I had this or that problem, they wanted to take a look, and they fixed it!  They even went above and beyond and fixed my wife’s Kindle!”  Our technicians truly do care about the customer and want their service to perform its best. We were grateful for the privilege of helping them out and love having the Orvis family as some of our newest customers!
If you ever experience service issues, please call us and give us the chance to help!

 

June Customer of the Month!

Introducing our June Customer of the Month:

the Neal & Carol Benz Family!

In order as pictured are son-in-law Jesus, granddaughter Elena, daughter Jenn, Carol, and nephew Nick. Not pictured is Neal, Carol’s husband. The Benz family of Boise have been loyal customers of CTC Telecom since 2010. Carol says that reps from one of our large competitor companies have knocked on her door a couple of times offering faster internet at lower prices. Carol says, “I tell them that the promise of faster internet is not worth leaving the best customer service we’ve ever had! If ever there’s ever a problem, which is rare, we get to actually speak with a real person who takes care of us, and doesn’t put us on hold for half an hour!” According to Carol, they are definitely a big “computer family” and are always using the internet for work and various activities. We’re so grateful to have them as some of our biggest cheerleaders! Thank you, Benz family, for your business over the years. We’re happy to serve you and we love that you don’t feel like you’re just another number to CTC.

COTM.BENZ.FAM